DRAFT — pending operator review. Not yet in force.

Refund & Cancellation Policy

Last updated: [PLACEHOLDER — operator to confirm effective date]

This policy explains how refunds and cancellations work for HidayahONE subscriptions, sold by HidayahTech, LLC.

Money-back window

New subscriptions come with a 30-day money-back guarantee [OPERATOR TO CONFIRM]: if you're not satisfied within the first 30 days of your first paid billing period, contact us for a full refund of that period's payment. Annual plans follow the same 30-day window from first payment.

Cancelling

Cancel any time from your account dashboard or by contacting support. Cancellation stops future renewals; it does not, by itself, refund the current billing period outside the money-back window above.

Pro-rata refunds after the window

Outside the initial 30 days, payments are non-refundable for time already elapsed, and we don't automatically issue a pro-rata refund for the unused portion of a cancelled period [OPERATOR TO CONFIRM whether pro-rata refunds are offered outside the money-back window, and under what circumstances]. Where we do agree to one, it's the unused whole days remaining, divided by total days in the period, applied to the amount paid.

Access after cancellation

Your instance stays accessible through the end of the billing period already paid for, then access is suspended [PLACEHOLDER — operator to confirm the data retention/deletion timeline before a cancelled instance is permanently removed].

The white-label add-on

The one-time white-label branding add-on is covered by the same 30-day window if purchased alongside a new subscription; if purchased later on an existing subscription, [OPERATOR TO CONFIRM whether the add-on has its own independent window].

Billing errors

If you believe you were charged in error (duplicate charge, charge after cancellation), contact us and we'll investigate and correct verified errors promptly.

How to request a refund

Email [PLACEHOLDER — operator to confirm billing/support contact email] with your account email and order details. We aim to respond within [PLACEHOLDER — operator to confirm response-time commitment].